The Following Terms and Conditions of Use apply to all visitors or users of the SolidGoldPet.com Website (the 'Website').

Thank you for visiting the Website.

Updated date: June 16, 2026

Throughout these Terms and Conditions, the terms “Solid Gold”, “us”, “we”, or “our” refer to Solid Gold Pet LLC, a U.S. corporation, and any of its direct and indirect subsidiaries.   “You” refers to any person accessing and/or using our Website. 

YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THE TERMS AND TO ABIDE BY ALL OF THE REQUIREMENTS SET FORTH HEREIN. YOU MAY NOT ACCESS OR USE THIS WEBSITE OR ACCEPT THESE TERMS UNLESS YOU ARE AT LEAST 18 YEARS OLD OR THE AGE OF MAJORITY IN YOUR LOCATION.

By visiting the Website, you acknowledge that you have read, understood and agree to these Terms and Conditions (the “Terms”) without limitation or qualification which includes our Privacy Policy. Solid Gold reserves the right to make changes in rules and regulations from time to time. Your continued use of Website means that you accept and agree to the changes posted and is bound by any such revisions. Visit this Website periodically to review the rules and regulations. Solid Gold reserves the right to terminate or suspend your account without any notice, in case of violation of rules and also other remedies available to it by law for such violations.

Privacy Policy

Please review our Privacy Policy, located at https://solidgoldpet.com/pages/privacy-policy (the “Privacy Policy”), which also governs your visit to the Website, so that you may understand our privacy practices.

ARBITRATION NOTICE

THESE TERMS CONTAIN AN ARBITRATION CLAUSE A LITTLE LATER ON. YOU AND SOLID GOLD AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND SOLID GOLD WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT, JURY TRIAL OR CLASS-WIDE ARBITRATION.

Your Account

If you choose to register an account on this Website, you will get an email address or username and password for your account. It is your responsibility to maintain the confidentiality of your account. By registering an account on this Website, you agree to provide only truthful and accurate information. If you violate these Terms and Conditions, we may terminate your account without prior notice. We may also terminate your account without prior notice, if we in our sole discretion decide that it would be in Solid Gold’s best interests to do so.

Policies Related To Purchase

The products and services available on the Website or any sample we may provide are only for personal use. You may not sell or resell any of the products, services or samples you buy or receive from us. Solid Gold reserves the right to cancel or reduce the quantity of any order with or without notice, if we believe that it may violate our Terms and Conditions. We reserve the right to cancel any order placed online for any reason.

Additional Terms and Conditions may apply to purchases of goods or services and to portions or features of the Website, all of which terms are made a part of these Terms and Conditions of Use by this reference.

You agree to abide by any such other Terms and Conditions. You represent that you are of sufficient legal age to use or participate in such service or feature. In case of a conflict between these Terms and Conditions of Use and the Terms posted for or applicable to a specific portion of the Website or for any service offered on or through the Website, the latter terms shall control with respect to your use of that portion of the Website or the specific service.

Solid Gold may make changes to any products or services offered through the Website, or to the prices for any such products or services, at any time, without notice.

Tax Policy

The taxes we charge on merchandise are based on state and local tax laws and tax rates. The tax for an order depends on the delivery address and the location from which the order is shipped. If an order is made up of items shipped from multiple warehouses to a single delivery address, the tax rate applied to the order may vary based on the warehouse locations. Where required, tax is also applied to the shipping and handling charges.

Information Accuracy

While describing our products on the Website, we try to be as accurate as possible. However, we do not assume any responsibility for the accuracy of information. Solid Gold reserves the right to do any of the following without prior notice: (a) Suspend, terminate or modify the access to or operations of the Website (b) Change or modify the Website or any portion of it or the products or its programs (c) Interrupt the functions or features of the Website for maintenance or other changes.

FDA Legal Disclaimer

The product statements on this website have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult with a physician or other healthcare professional regarding any medical or health related questions or concerns you may have prior to use of our products.

You should also not use the information or services on this Website to diagnose or treat any health issues including but not limited to regulated diet plans, or other treatment.

User-Generated Content and Reviews

By submitting a review, rating, or any other content (collectively, "User Content") to SolidGoldPet.com, you hereby grant Solid Gold Pet, LLC a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully-paid-up, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.  

You represent and warrant that:  

1. You own or control all rights to the User Content you post.  

1. The User Content is accurate and reflects your honest, first-hand experience.  

1. Use of the User Content you supply does not violate these Terms and will not cause injury to any person or entity.  

We reserve the right, but not the obligation, to monitor, edit, or remove any User Content at our sole discretion. We take no responsibility and assume no liability for any User Content posted by you or any third party.

 

THIRD PARTY SITES AND OTHER USERS

The Website may contain links to, or advertisements for, third party web sites and products (collectively, "Third Party Sites"). We do not control and are not responsible for any such Third-Party Sites. Solid Gold provides links to these Third Party Sites only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites. You use all Third Party Sites at your own risk. When you access a link to a Third Party Site, the applicable service provider's terms and policies, including privacy and data gathering practices, govern. You should review these terms, policies, and practices before proceeding with any transaction with any Third Party Site.

No Medical Advice

This Website may from time to time contain information relating to nutrition and various medical, health and fitness conditions of pets. This is for informational purposes only and is not meant to be a substitute for the advice provided by your own veterinarian or other veterinary professional. You should not use the information contained herein for diagnosing a pet's health or fitness problem or disease. You should always consult your own veterinarian and/or veterinary advisors. 

 

DISCLAIMER OF WARRANTIES

THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND OTHER SERVICES INCLUDED ON OR MADE AVAILABLE TO YOU THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND "AS AVAILABLE" UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE AND ANY INFORMATION CONTAINED THEREIN IS AT YOUR SOLE RISK. NEITHER SOLID GOLD NOR ITS THIRD-PARTY SERVICE PROVIDERS, CONTRACTORS, PARTNERS, SUPPLIERS OR AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT PROVIDED ON THIS WEBSITE OR THE PRODUCTS OR SERVICES OFFERED FOR SALE ON THIS WEBSITE. WE CANNOT AND DO NOT WARRANT THAT YOUR USE OF THIS WEBSITE WILL BE UNINTERRUPTED, SECURE OR ERROR FREE. ACCORDINGLY, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SOLID GOLD EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY AND FITNESS FOR A PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF WARRANTIES SO SUCH DISCLAIMERS MAY NOT APPLY TO YOU.

Limitation of Liability 

Solid Gold and/or any other party involved in the creating, producing or delivering this Website on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever and howsoever arising out of your access to, use, inability to use, change in content of this Website or arising from any other website or mobile app you access through a link from this Website or to the extent permitted by applicable law, from any actions we take or fail to take as a result of any electronic mail messages you send us. 

Solid Gold and/or any other party involved in the creating, producing or delivering this Website shall have no responsibility to maintain the material and services made available on this Website or to supply any corrections, updates, or releases in connection therewith. Any material on this Website is subject to change without notice. 

Further, Solid Gold shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this Website. If you choose to download material from this Website you do so at your own risk. 

Although Solid Gold may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Website, Solid Gold is under no obligation to do so and assumes no responsibility or liability whatsoever arising from the content of any such locations including but not limited to any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information within such locations on the Website. 

To the maximum extent permitted by applicable law, you expressly waive all claims against Solid Gold, its officers, directors, employees, suppliers and programmers that may arise from your use or access of this Website.

 

DISPUTE RESOLUTION AND AGREEMENT TO INDIVIDUAL ARBITRATION

EXCEPT FOR A CLAIM THAT MAY BE BROUGHT IN SMALL CLAIMS COURT, YOU AND SOLID GOLD AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, ALSO MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION.

Covered Disputes and Arbitration Requirement.  Any and all disputes between you and Solid Gold, including disputes arising from or relating to the Website, these Terms, the Privacy Policy, Autoship Terms and Conditions, and any other terms and conditions that may apply to our Website and/or Products, programs and services and their interpretation or the breach, termination or validity thereof, any purchase on the Website, communications between you and Solid Gold, the reliance on any advice provided by independent contractors or third party veterinarians in connection with the Website, or any Products or promotions provided by Solid Gold, including disputes about the validity, scope or enforceability of this arbitration provision (collectively, "Covered Disputes") will be resolved by binding arbitration administered by the Judicial Arbitration and Mediation Services (“JAMS”) under the JAMS's Streamlined Arbitration Rules and Procedures in effect on the date the claim was filed, available at https://www.jamsadr.com/rules-download.  This arbitration agreement applies to any and all disputes occurring before or after this agreement and supersedes our previous arbitration agreements. The arbitrator will have the power to grant whatever relief would be available in court under law or in equity, including public injunctive relief, and any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction. Notwithstanding the above, you or Solid Gold can bring any individual claim in small claims court consistent with the jurisdictional limitations of such court.

Governing Law.  For purposes of this section, these Terms of Use and related transactions will be subject to and governed by the Federal Arbitration Act, 9 U.S.C. sec. 1-16 (“FAA”). To the extent state law applies to any portion of a proceeding brought by you or us, the applicable law will be the law of the state of your residence, as determined based on your shipping address on file with Solid Gold.

Fees and Costs.   Except for a demand determined by an arbitrator or court to be frivolous, brought in bad faith, or where the initiating party has failed to follow the pre-arbitration dispute resolution process below, Solid Gold will pay the filing fees for both parties. The JAMS Streamlined Arbitration Rules and Procedures or, if applicable, the JAMS Consumer Arbitration Minimum Standards in effect at the time the arbitration is initiated will apply to determine the costs and expenses due from each party. 

Batch Arbitration. To increase the efficiency of administration and resolution of arbitrations, in the event 100 or more similar individual arbitration demands presented by or with the assistance or coordination of the same law firm or organization are submitted to JAMS against Solid Gold within a 90-day period (or in otherwise close proximity), the arbitration provider shall (i) administer the arbitration demands in batches of 100 demands per batch (to the extent there are fewer than 100 arbitration demands left over after the batching described above, a final batch will consist of the remaining demands); (ii) designate one arbitrator for each batch; and (iii) provide for a single filing fee due per side per batch. You agree to cooperate in good faith with Solid Gold and JAMS to implement such a “batch approach” or other similar approach to provide for an efficient resolution of claims, including the payment of single filing and administrative fees for batches of claims. This “Batch Arbitration” provision shall in no way be interpreted as authorizing class arbitration of any kind.

Location.  At your election, the arbitration will take place in the county in which you reside or, if you choose, by telephone, video conference, or based on the parties’ written submissions.

Required Pre-Arbitration Dispute Resolution.  Prior to initiating any arbitration, the initiating party will give the other party at least 60-days' advanced written notice, along with any supporting documents and information, of its intent to file for arbitration. Solid Gold will provide such notice by e-mail to your e-mail address on file with Solid Gold and you must provide such notice by e-mail to dane@solidgoldpet.com. During such 60-day notice period, the parties will endeavor to settle amicably by mutual discussions any Covered Disputes. Failing such amicable settlement and expiration of the notice period, either party may initiate arbitration. This provision is a precondition to any arbitration demand, and any party making an arbitration demand must certify that it has complied with the requirement when filing an arbitration demand and JAMS may not accept any demand without this certification.

CLASS ACTION WAIVER.  SOLID GOLD AND YOU AGREE THAT ANY COVERED DISPUTE HEREUNDER WILL BE SUBMITTED TO ARBITRATION ON AN INDIVIDUAL BASIS ONLY (EXCEPT AS SET FORTH IN THE “BATCH ARBITRATION” PROVISION DESCRIBED ABOVE). NEITHER SOLID GOLD NOR YOU ARE ENTITLED TO ARBITRATE ANY COVERED DISPUTE AS A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY ACTION AND THE ARBITRATOR(S) WILL HAVE NO AUTHORITY TO PROCEED ON A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL BASIS (EXCEPT AS SET FORTH IN THE “BATCH ARBITRATION” PROVISION DESCRIBED ABOVE). If any provision of the agreement to arbitrate in this section is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced (but in no case will there be a class, representative or private attorney general arbitration).

Miscellaneous.  Notwithstanding any provision in these Terms to the contrary, we agree that if Solid Gold makes any future material change to this dispute resolution provision, it will not apply to any individual claim(s) for which you had already provided notice to Solid Gold. In the event that this arbitration agreement does not apply to a given dispute, then the parties agree to the exclusive jurisdiction of the state and federal courts in Orange County, Florida to resolve such claims.

 

TERM AND TERMINATION

Subject to this Section, these Terms of Use will remain in full force and effect while you use the Website. We may (a) suspend your rights to use the Website at any time for any reason at our sole discretion, including for any use of the Website in violation of the Terms or if we believe you are younger than the age of majority where you reside. Upon termination, your Account and right to access and use the Website will terminate immediately. You understand that any termination of your Account may involve deletion of any User Content you may have posted. Solid Gold will not have any liability to you for any termination of these Terms or your Account, or for the deletion of your User Content.

The provisions herein related to our IP rights, User Content, acceptable use, disclaimer of warranties, indemnity, limitation and liability, and dispute resolution, including arbitration, together with any other rights and obligations which by their nature should survive, will survive termination or the end of any other aspect of the relationship between you and Solid Gold, including your decision to stop purchasing from Solid Gold or the cancellation, opt-out, or end of any participation in any service, program, or promotion offered by Solid Gold.

 

GENERAL 

Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. Headings are for convenience only and have no interpretive value. The word "including" means including without limitation. If any provision of these Terms is deemed invalid, void, or for any reason unenforceable, any such term will be deemed severable and will not affect the validity and enforceability of any other terms. You may not assign, subcontract, delegate, or otherwise transfer these Terms or any of your rights and obligations hereunder without Solid Gold’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. The Terms will be binding upon Solid Gold’s assignees.